body, h1, h2, h3, h4, h5, h6, dl, dt, dd, ul, ol, li, th, td, p, blockquote, pre, form, fieldset, legend, input, button, textarea {
    margin: 0;
    padding: 0
}

/* ???????? */
.start_grade_content{
    width: 195px;
    overflow: hidden;
    margin: auto;
}
.start_left_good{
    cursor:pointer;
    width: 82px;
    height: 32px;
    border: 1px solid #e9eaec;
    border-radius: 5px;
    line-height: 30px;
    padding-left: 10px;
    box-sizing: border-box;
}
.reuser-good-font{
    color: #99bff5;
    font-size: 12px;
    float: left;
    display: inline-block;
}
.reuser-good-icon{
    width: 16px;
    height: 16px;
    display: inline-block;
    float: left;
    margin-right: 10px;

}
.reuser-good-icon1{
    cursor:pointer;
    background: url(/osp2016/chat/img/pc/good-nor-icon.png?v=aabc7c5d) no-repeat;
    margin-top: 6px;
}
.reuser-good-icon2{
    cursor:pointer;
    background: url(/osp2016/chat/img/pc/reuser-nor-icon.png?v=add4b3d4) no-repeat;
    margin-top: 8px;
}
.dhn_fr{
    float: right;
}
.dhn_fl{
    float: left;
}
.current .reuser-good-icon1{
    background: url(/osp2016/chat/img/pc/good-cur-icon.png?v=a7881d44) no-repeat;
}
.current .reuser-good-icon2{
    background: url(/osp2016/chat/img/pc/reuser-hover-icon.png?v=ac343ca0) no-repeat;
}
.current{
    border-color:#99bff5;
}
.start_left_good li:hover{
    border-color: #99BFF5;
}
.start_left_good li:hover.reuser-good-icon1{
    background: url(/osp2016/chat/img/pc/reuser-cur-icon.png) no-repeat;

}
.start_left_good li:hover .reuser-good-icon2{
    background: url(/osp2016/chat/img/pc/reuser-hover-icon.png?v=ac343ca0) no-repeat;

}

.bw8_chat_container * {
    -webkit-box-sizing: border-box;
    -moz-box-sizing: border-box;
    box-sizing: border-box
}

.bw8_robot_container * {
    -webkit-box-sizing: border-box;
    -moz-box-sizing: border-box;
    box-sizing: border-box
}

.dhn_fl {
    float: left
}

.dhn_fr {
    float: right
}

::-webkit-scrollbar {
    width: 5px
}

::-webkit-scrollbar-track {
    -webkit-box-shadow: inset 0 0 6px rgba(0, 0, 0, 0.3);
    border-radius: 2px
}

::-webkit-scrollbar-thumb {
    border-radius: 2px;
    background: #e1e2e5;
    -webkit-box-shadow: inset 0 0 6px rgba(0, 0, 0, 0.5)
}

::-webkit-scrollbar-thumb:window-inactive {
    background: #e1e2e5
}

html, body {
    height: 100%;
    font-family: "Microsoft YaHei"
}

li {
    list-style: none
}

ol > li {
    list-style: decimal
}

img {
    border: 0
}

a {
    font-size: 12px;
    font-family: "Microsoft YaHei"
}

p {
    font-size: 12px;
    font-family: "Microsoft YaHei"
}

input {
    font-family: "Microsoft YaHei"
}

.bw8_chat_container_wide {
    width: 100%;
    height: 100%;
    margin: 0 auto;
    border-radius: 0 0 5px 5px;
    position: relative;
    overflow: hidden;
}

.bw8_chat_container_narrow {
    /* width: 306px !important; */
    height: 100%;
    margin: 0 auto;
    border-radius: 0 0 5px 5px;
    position: relative;
    overflow: hidden;
}

.bw8_header {
    -webkit-box-sizing: border-box;
    -moz-box-sizing: border-box;
    box-sizing: border-box;
    height: 53px;
    background: #2c8cfe;
    width: 100%;
    padding: 8px 18px
}

.bw8_chat_header_bkg {
    width: 34px;
    height: 34px;
    background: url(/osp2016/chat/img/pc/header_bkg.png?v=a2efc9b2) no-repeat
}

.bw8_logo_icon {
    height: 34px;
    width: 34px;
    background: url(/osp2016/chat/img/pc/kd_logo_icon.jpg?v=a10456c3) no-repeat;
    margin: auto;
    border-radius: 50%
}

.bw8_header_title {
    height: 34px;
    line-height: 34px;
    color: #fff;
    font-size: 14px;
    font-weight: bold;
    margin-left: 5px;
    width: 150px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap
}

.bw8_icon_common {
    /*width: 65px;*/
    height: 16px;
    padding-top: 10px;
    cursor: pointer
}

.bw8_header_img_icon {
    display: inline-block;
    width: 20px;
    height: 16px;
    float: left
}

.bw8_headr_icon1 {
    background: url(/osp2016/chat/img/pc/bw_voice.png?v=abfe10b3) no-repeat
}

.bw8_voice_disabled {
    background: url(/osp2016/chat/img/pc/bw_close_voice.png?v=a26ffbc6) no-repeat
}

.bw8_headr_icon2 {
    margin: 0 2px;
    background: url(/osp2016/chat/img/pc/bw_little.png?v=a42d40c5) no-repeat
}

.bw8_headr_icon3 {
    background: url(/osp2016/chat/img/pc/bw_cloes.png?v=a52570c6) no-repeat
}

.bw8_chat_content_footet_wide {
    width: 595px;
    background: #fff;
    height: -moz-calc(100% - 53px);
    height: -webkit-calc(100% - 53px);
    height: calc(100% - 53px);
    box-shadow: #eaeaea 0 5px 10px;
    position: relative
}

.bw8_chat_content_footet_narrow {
    width: 100%;
    background: #fff;
    height: -moz-calc(100% - 53px);
    height: -webkit-calc(100% - 53px);
    height: calc(100% - 53px);
    box-shadow: #eaeaea 0 5px 10px;
    position: relative
}

.bw8_chat_content {
    height: 70%;
    width: 100%;
    background: #fff;
    overflow-x: hidden;
    overflow-y: auto;
    border-bottom: 1px solid #e3e3e3;
    padding-top: 30px
}

.bw8_chat_content_font {
    line-height: 20px;
    color: #333;
    padding: 10px 15px;
    margin-right: 26%;
    font-size: 12px;
    background: #fff;
    position: relative;
    margin-left: 76px;
    border-radius: 5px;
    box-shadow: 0 0 10px 0 rgba(15, 66, 76, .15);
    clear: both
}

.bw8_chat_content_font_wide {
    line-height: 20px;
    color: #333;
    padding: 10px 15px;
    margin-right: 26%;
    font-size: 12px;
    background: #fff;
    position: relative;
    margin-left: 76px;
    border-radius: 5px;
    box-shadow: 0 0 15px 0 rgba(15, 66, 76, .15);
    clear: both;
    word-break: break-all;
    max-width: calc(100% - 26% - 76px);
}
.bw8_chat_content_font_wide  p img{
    max-width: 100% !important;
}
.bw8_chat_content_font_narrow {
    line-height: 20px;
    color: #333;
    padding: 10px 15px;
    margin-right: 26%;
    font-size: 12px;
    background: #fff;
    position: relative;
    margin-left: 10px;
    border-radius: 5px;
    box-shadow: 0 0 10px 0 rgba(15, 66, 76, .15);
    clear: both;
    word-break: break-all
}

.bw8_chat_left_pc_top_arrow {
    position: absolute;
    top: 50%;
    margin-top: -5px;
    left: -5px;
    width: 0;
    height: 0;
    border-top: 5px solid transparent;
    border-bottom: 5px solid transparent;
    border-right: 5px solid #fff;
}

.bw8_ai_sel_content > li {
    color: #2c8cfe;
    text-decoration: underline;
    line-height: 25px;
    font-size: 12px;
    cursor: pointer;
    margin-left: 10px
}
.bw8_trigger_sel_content > li {
    color: #2c8cfe;
    text-decoration: underline;
    line-height: 25px;
    font-size: 12px;
    cursor: pointer;
    margin-left: 10px
}

.bw8_chat_answer {
    line-height: 20px;
    color: #fff;
    padding: 10px 15px;
    margin-left: 26%;
    font-size: 12px;
    background: #2c8cfe;
    position: relative;
    margin-right: 76px;
    border-radius: 5px;
    box-shadow: 0 0 15px #ccc
}

.bw8_chat_answer_wide {
    line-height: 20px;
    padding: 10px 15px;
    margin-left: 26%;
    color: #fff;
    font-size: 12px;
    background: #2c8cfe;
    position: relative;
    margin-right: 76px;
    border-radius: 5px;
    box-shadow: 0 0 15px #ccc
}

.bw8_chat_file_answer_wide {
    line-height: 20px;
    padding: 10px 15px;
    margin-left: 26%;
    color: #333;
    font-size: 12px;
    background: #fff;
    position: relative;
    margin-right: 76px;
    border-radius: 5px;
    box-shadow: 0 0 15px #ccc
}

.bw8_chat_answer_narrow {
    line-height: 20px;
    padding: 10px 15px;
    margin-left: 26%;
    color: #fff;
    font-size: 12px;
    background: #2c8cfe;
    position: relative;
    margin-right: 10px;
    border-radius: 5px;
    box-shadow: 0 0 15px #ccc;
    word-break: break-all
}

.bw8_chat_file_answer_narrow {
    line-height: 20px;
    padding: 10px 15px;
    margin-left: 26%;
    color: #333;
    font-size: 12px;
    background: #fff;
    position: relative;
    margin-right: 10px;
    border-radius: 5px;
    box-shadow: 0 0 15px #ccc
}

.bw8_chat_bottom_line {
    border-bottom: 1px solid #e3e3e3;
    padding-bottom: 10px
}

.bw8_chat_question_title {
    padding-top: 10px
}

.bw8_chat_left_top_arrow {
    position: absolute;
    top: 50%;
    right: -5px;
    width: 0;
    height: 0;
    border-top: 5px solid transparent;
    border-bottom: 5px solid transparent;
    border-left: 5px solid #fff;
    margin-top: -6px
}

.bw8_gn_chat_icon {
    width: 20px;
    height: 20px;
    display: block;
    margin: auto
}

.bw8_chat_good {
    background: url(/osp2016/chat/img/pc/good_icon_nor.png?v=abd09d1f) no-repeat
}

.bw8_chat_negative {
    background: url(/osp2016/chat/img/pc/negative_icon_nor.png?v=a565691f) no-repeat
}

.bw8_chat_gn_content {
    padding: 10px 15px;
    word-break: break-all
}

.bw8_good_negative {
    height: auto;
    background: #f4f4f4;
    border-radius: 0 0 5px 5px
}

.bw8_good_negative ul {
    padding-top: 10px;
    padding-bottom: 10px;
    overflow: hidden;
}

.bw8_good_negative li {
    float: left;
    width: 50%;
    cursor: pointer
}

.bw8_chat_footer {
    padding: 10px 20px;
    height: 30%;
    position: relative
}

.bw8_chat_footer_title {
    height: 16px;
    font-size: 12px;
    color: #2c8cfe;
    text-align: right
}

.bw8_chat_footer_title a {
    color: #2c8cfe
}

.bw8_footer_icon {
    width: 18px;
    height: 20px;
    display: inline-block
}

.bw8_chat_import_icon {
    background: url(/osp2016/chat/img/pc/chat_icon4.png?v=a9a338ca) no-repeat;
    position: absolute;
    top: 24px;
    left: 14px
}

.bw8_footer_text_import {
    width: 100%;
    height: 40%;
    outline: 0;
    resize: none;
    font-size: 12px;
    border: 0;
    padding-left: 20px;
    background: #fff;
    line-height: 17px
}

.bw8_btn_send_btn {
    text-align: right
}

.bw8_btn_send_btn_input {
    color: #fff;
    font-size: 12px;
    text-align: center;
    height: 32px;
    line-height: 32px;
    background: #cce;
    outline: 0;
    width: 62px;
    border: 0;
    border-radius: 5px
}

.bw8_btn_enabled {
    background: #2c8cfe;
    cursor: pointer
}

.bw8_chat_left_wide {
    width: 33.5%;
    height: -moz-calc(100% - 53px);
    height: -webkit-calc(100% - 53px);
    height: calc(100% - 53px);
    overflow-x: hidden;
    overflow-y: auto;
    background: #fff;
    /*box-shadow: #eaeaea 0 5px 10px*/
}

.bw8_chat_left_wide img {
    width: 100%
}

.bw8_chat_left_narrow {
    display: none
}

.bw8_No_Online_title {
    color: #333;
    font-size: 12px;
    line-height: 20px;
    margin-bottom: 20px
}

.bw8_chat_opinion_content {
    height: 145px;
    border: 1px solid #e3e3e3;
    border-radius: 4px;
    width: 100%;
    padding: 10px 20px;
    position: relative
}

.bw8_chat_opinion_content .bw8_chat_import_icon {
    left: 14px;
    top: 9px
}

.bw8_opinion_text_import {
    width: 100%;
    height: 120px;
    outline: 0;
    resize: none;
    color: #5b5d5f;
    font-size: 12px;
    border: 0;
    padding-left: 15px;
    background: #fff;
    line-height: 20px
}

.bw8_iphone_import {
    width: 100%;
    height: 38px;
    line-height: 38px;
    padding-left: 45px;
    position: relative;
    border: 1px solid #e3e3e3;
    border-radius: 4px;
    margin-top: 10px;
    padding-right: 5px
}

.bw8_iphone_import input {
    border: 0;
    outline: 0;
    height: 36px;
    line-height: 36px;
    font-size: 12px;
    background: #fff;
    float: left;
    width: 100%;
    color: #5b5d5f
}

.bw8_chat_mail {
    height: 19px;
    width: 19px;
    display: inline-block;
    position: absolute;
    top: 10px;
    left: 20px
}

.bw8_chat_iphone_icon {
    background: url(/osp2016/chat/img/pc/iphone_icon.png?v=ae387da0) no-repeat
}

.bw8_mail_iphone_icon {
    background: url(/osp2016/chat/img/pc/email_icon.png?v=ad6bd0df) no-repeat
}

.bw8_submit_btn {
    height: 38px;
    margin-top: 60px;
    text-align: center;
    margin-bottom: 19px
}

.bw8_chat_leave_message_submit {
    display: block;
    height: 38px;
    line-height: 38px;
    border: 0;
    outline: 0;
    background: #2c8cfe;
    font-size: 12px;
    color: #fff;
    text-align: center;
    border-radius: 4px;
    width: 132px;
    margin: auto;
    cursor: pointer
}

.bw8_message_close {
    height: 16px;
    clear: both;
    margin-bottom: 10px
}

.bw8_message_close_icon {
    cursor: pointer;
    width: 16px;
    height: 16px;
    background: url(/osp2016/chat/img/pc/message_close.png?v=ac29aec4) no-repeat
}

.bw8_message_close_icon:hover {
    background: url(/osp2016/chat/img/pc/message_close_hover.png?v=a1a82d63) no-repeat
}

.bw8_ai_chat_content {
    overflow: hidden;
    padding: 5px;
    position: relative;
    clear: both
}

.clientele_chat_ai_icon {
    width: 36px;
    height: 36px;
    margin: 0 20px;
    background: #52a8e8;
    border-radius: 50px;
    box-shadow: 0 0 10px #007aff;
    position: absolute;
    left: 0;
    top: 50%;
    margin-top: -9px
}

.clientele_chat_ai_icon_narrow {
    width: 36px;
    height: 36px;
    margin: 0 20px;
    background: #52a8e8;
    border-radius: 50px;
    box-shadow: 0 0 10px #007aff;
    position: absolute;
    left: 0;
    top: 50%;
    margin-top: -9px;
    display: none
}

.clientele_chat_ai_icon_wide {
    width: 36px;
    height: 36px;
    margin: 0 20px;
    background: #52a8e8;
    border-radius: 50px;
    box-shadow: 0 0 10px #007aff;
    position: absolute;
    left: 0;
    top: 50%;
    margin-top: -9px
}

.chat_ai_icon {
    height: 36px;
    width: 36px;
    background: url(/osp2016/chat/img/pc/ai_icon.png?v=af97b34a) no-repeat
}

.chat_pc_icon {
    height: 36px;
    width: 36px;
    background: url(/osp2016/chat/img/pc/pc_icon.png?v=a870ec5c) no-repeat
}

.chat_person_icon {
    width: 36px;
    height: 36px;
    background: url(/osp2016/chat/img/pc/person_icon.png?v=a01043ba) no-repeat
}

.bw8_pc_chat_content {
    overflow: hidden;
    position: relative;
    padding: 5px
}

.bw8_file_chat_content {
    overflow: hidden;
    position: relative;
    padding: 5px
}

.clientele-chat-pc-icon, .clientele-chat-person-icon {
    width: 36px;
    height: 36px;
    margin: 0 20px;
    background: #fff;
    border-radius: 50px;
    box-shadow: 0 0 10px #ccc;
    position: absolute;
    right: 0;
    top: 50%;
    margin-top: -5px
}

.clientele-chat-pc-icon_wide, .clientele-chat-person-icon {
    width: 36px;
    height: 36px;
    margin: 0 20px;
    background: #fff;
    border-radius: 50px;
    box-shadow: 0 0 10px #ccc;
    position: absolute;
    right: 0;
    top: 50%;
    margin-top: -5px
}

.clientele-chat-file-icon_wide {
    width: 36px;
    height: 36px;
    margin: 0 20px;
    background: #fff;
    border-radius: 50px;
    box-shadow: 0 0 10px #ccc;
    position: absolute;
    right: 0;
    top: 50%;
    margin-top: -5px
}

.clientele-chat-pc-icon_narrow, .clientele-chat-person-icon {
    display: none
}

.clientele-chat-file-icon_narrow {
    display: none
}

.chat_time_ai_person {
    line-height: 25px;
    height: 25px;
    color: #afafaf;
    text-align: left;
    font-size: 12px;
    padding-left: 10px
}

.chat_time_ai_person_narrow {
    line-height: 25px;
    height: 25px;
    color: #afafaf;
    text-align: left;
    font-size: 12px;
    padding-left: 10px
}

.chat_time_ai_person_wide {
    line-height: 25px;
    height: 25px;
    color: #afafaf;
    text-align: left;
    font-size: 12px;
    padding-left: 76px
}

.chat_time_pc_person_narrow {
    line-height: 25px;
    height: 25px;
    color: #afafaf;
    text-align: right;
    padding-right: 10px;
    font-size: 12px
}

.chat_time_file_person_narrow {
    line-height: 25px;
    height: 25px;
    color: #afafaf;
    text-align: right;
    padding-right: 10px;
    font-size: 12px
}

.chat_time_pc_person_wide {
    line-height: 25px;
    height: 25px;
    color: #afafaf;
    text-align: right;
    padding-right: 76px;
    font-size: 12px
}

.chat_time_file_person_wide {
    line-height: 25px;
    height: 25px;
    color: #afafaf;
    text-align: right;
    padding-right: 76px;
    font-size: 12px
}

.chat_time_pc_person {
    line-height: 25px;
    height: 25px;
    color: #afafaf;
    text-align: right;
    padding-right: 76px;
    font-size: 12px
}

.bw8_No_Online_content {
    position: absolute;
    top: 1px;
    width: 100%;
    height: 100%;
    z-index: 1004
}

.bw8_No_Online_content1 {
    width: 306px;
    background: #fff;
    padding: 20px;
    box-shadow: 0 0 2px 2px #e1edf7;
    border: 1px solid #dedede;
    margin: auto;
}

.bw8_windows_bkg {
    background: #000;
    opacity: .2;
    filter: alpha(opacity=70);
    width: 100%;
    height: 100%;
    position: absolute;
    top: 0;
    left: 0;
    z-index: 1003
}

.bw8_chat_download {
    width: 100%;
    height: 110px;
    border: 1px solid #f6f6f6;
    border-radius: 3px
}

.bw8_chat_dwd_left_narrow {
    width: 34px;
    height: 42px;
    float: left;
    background: url(/osp2016/chat/img/pc/chat_file_icon.png?v=ab0f5727) no-repeat;
    margin-right: 5px
}

.bw8_chat_dwd_left_wide {
    width: 34px;
    height: 42px;
    float: left;
    background: url(/osp2016/chat/img/pc/chat_file_icon.png?v=ab0f5727) no-repeat;
    margin-right: 15px
}

.bw8_chat_dwd_right_narrow {
    float: left;
    width: calc(100% - 39px)
}

.bw8_chat_dwd_right_wide {
    float: left;
    width: calc(100% - 49px)
}

.bw8_chat_name_right_narrow {
    float: left;
    width: 64%;
    max-width: 100px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    font-size: 12px;
    line-height: 24px
}

.bw8_chat_name_right_wide {
    float: left;
    width: 74%;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    font-size: 18px;
    line-height: 24px
}

.bw8_file_size_wide {
    float: right;
    font-size: 14px;
    line-height: 24px;
    color: #b6b6b6
}

.bw8_file_size_p_wide {
    font-size: 14px;
    line-height: 24px;
    color: #b6b6b6;
    clear: both
}

.bw8_file_size_narrow {
    float: right;
    font-size: 12px;
    line-height: 24px;
    color: #b6b6b6
}

.bw8_file_size_p_narrow {
    font-size: 12px;
    line-height: 24px;
    color: #b6b6b6;
    clear: both
}

.bw8_chat_line {
    width: 100%;
    height: 2px;
    background: #e4e4e4;
    position: relative;
    clear: both
}

.bw8_chat_line_bar {
    position: absolute;
    left: 0;
    top: 0;
    height: 2px;
    background: #7ab2fb;
    width: 50%
}

.bw8_drop_down_header {
    width: 100%;
    height: 76px;
    padding: 12px;
    box-sizing: border-box
}

.bw8_drop_down_font_wide {
    width: 60px;
    height: 20px;
    float: right;
    color: #378cf9;
    font-size: 16px;
    line-height: 20px;
    margin-top: 6px;
    margin-right: 10px
}

.bw8_drop_down_font_narrow {
    width: 45px;
    height: 20px;
    float: right;
    color: #378cf9;
    font-size: 12px;
    line-height: 20px;
    margin-top: 6px;
    margin-right: 10px
}

.bw8_drop_down_icon {
    height: 15px;
    width: 15px;
    background: url(/osp2016/chat/img/pc/download_icon.png?v=a983993b) no-repeat;
    display: inline-block;
    position: relative;
    top: 2px
}

.bw8_chat_error {
    /*height: 20px;*/
    line-height: 20px;
    padding: 2px 10px;
    width: 90%;
    font-size: 12px;
    color: #6f6f6f;
    border-radius: 50px;
    background: #e1e3e3;
    margin: 10px auto;
    text-align: center
}
.bw8_chat_error2 {
    height: 45px;
    line-height: 20px;
    padding: 2px 10px;
    width: 90%;
    font-size: 12px;
    color: #6f6f6f;
    border-radius: 10px;
    background: #e1e3e3;
    margin: 10px auto;
    text-align: center
}
.bw8_chat_error3 {
    height: 60px;
    line-height: 20px;
    padding: 2px 10px;
    width: 90%;
    font-size: 12px;
    color: #6f6f6f;
    border-radius: 10px;
    background: #e1e3e3;
    margin: 10px auto;
    text-align: center
}
.bw8_error_icon {
    width: 15px;
    height: 15px;
    background: url(/osp2016/chat/img/pc/do_close.png?v=ac84e8cc) no-repeat;
    display: inline-block;
    float: left;
    margin-right: 10px
}

.bw8_chat_shade_content {
    display: none;
    width: 180px;
    height: 22px;
    position: absolute;
    top: 40%;
    margin-left: -90px;
    left: 50%;
    z-index: 1003
}

.bw8_chat_loading {
    width: 22px;
    height: 22px;
    background: url(/osp2016/chat/img/loading.gif?v=a00ef871) no-repeat;
    float: left
}

.bw8_chat_loading_font {
    font-size: 12px;
    text-align: center;
    color: #424242
}

.bw8_chat_chat_win_mask {
    display: none;
    z-index: 1003
}

.bw8_chat_start_grade {
    height: 510px;
    width: 308px;
    background: #fff;
    border-radius: 2px;
    box-shadow: 0 0 2px 2px #e1edf7;
    padding-right: 20px;
    padding-left: 20px;
    padding-top: 15px;
    margin: auto;
    border: 1px solid #dedede
}

.bw8_chat_start_grade_top {
    height: 14px;
    width: 100%
}

.bw8_chat_close_icon {
    cursor: pointer;
    float: right;
    display: inline-block;
    width: 14px;
    height: 14px;
    background: url(/osp2016/chat/img/evaluate/close_icon.png?v=ad5dacf6) no-repeat
}

.bw8_chat_close_icon:hover {
    background: url(/osp2016/chat/img/evaluate/close_hover_icon.png?v=a803610e) no-repeat
}

.bw8_chat_start_grade_title {
    text-align: center;
    line-height: 20px;
    color: #484848;
    height: 30px;
    margin: 10px 0
}

.bw8_chat_start_content {
    height: 60px;
    text-align: center
}

.bw8_chat_start_result {
    font-size: 14px;
    color: #fbb816;
    text-align: center;
    height: 20px;
    line-height: 20px;
    margin-bottom: 25px;
    margin-top: 20px
}

.bw8_chat_evaluate_border {
    float: left;
    width: 120px;
    height: 32px;
    line-height: 32px;
    text-align: center;
    border: 1px solid #e1e2e5;
    margin-bottom: 10px;
    font-size: 12px;
    cursor: pointer;
    color: #333;
    border-color: #e1e2e5;
}

.bw8_chat_chat_comment_ul li:nth-child(even) {
    margin-left: 12px
}

.bw8_chat_chat_comment {
    height: 130px
}

.bw8_chat_chat_comment_ul {
    height: 90px
}

.bw8_chat_diy_evaluate_text {
    clear: both;
    height: 90px
}

.bw8_chat_diy_evaluate_text textarea {
    resize: none;
    width: 100%;
    height: 90px;
    border-radius: 2px;
    padding-left: 5px;
    border: 1px solid #e1e2e5;
    color: #5b5d5f;
    line-height: 17px
}

.bw8_chat_footer_btn {
    height: 34px;
    margin: 16px 0;
    text-align: center
}

.bw8_chat_submit_btn {
    height: 34px;
    line-height: 34px;
    text-align: center;
    color: #fff;
    width: 136px;
    background: #52a8ea;
    border: 1px solid #52a8ea;
    outline: 0;
    border-radius: 2px
}

.bw8_chat_evaluate_content {
    position: absolute;
    top: 1px;
    width: 100%;
    height: 100%;
    z-index: 1004
}

.bw8_chat_evaluateTip {
    border: 1px solid #333;
    border-radius: 5px;
    line-height: 20px;
    background-color: #292727;
    color: #fff;
    padding: 6px 10px
}

.bw8_chat_evaluateTipDiv {
    width: 100%;
    text-align: center;
    position: absolute;
    top: 40%;
    height: 25px;
    z-index: 1005
}

.bw8_skill_content {
    display: none;
    width: 100%;
    height: 100%;
    box-sizing: border-box;
    position: absolute;
    top: 1px;
    z-index: 1004
}

.bw8_skill_content1 {
    width: 306px;
    height: 510px;
    background: #fff;
    border-radius: 5px;
    box-sizing: border-box;
    margin: auto;
    box-shadow: 0 0 2px 2px #e1edf7;
    border: 1px solid #dedede;
    position: relative
}

.bw8_message_close {
    height: 16px;
    clear: both;
    margin-bottom: 10px
}

.bw8_skill_group_close_icon {
    cursor: pointer;
    width: 16px;
    height: 16px;
    background: url(/osp2016/chat/img/pc/message_close.png?v=ac29aec4) no-repeat
}

.bw8_skill_group_close_icon:hover {
    background: url(/osp2016/chat/img/pc/message_close_hover.png?v=a1a82d63) no-repeat
}

.bw8_skill_header_title {
    text-align: center;
    line-height: 20px;
    height: 20px;
    margin: 30px 0;
    font-size: 14px;
    color: #484848
}

.bw8_skill_middle_ul li {
    float: left;
    margin-left: 10px;
    list-style: none;
    margin-bottom: 15px
}

.bw8_skill_middle_ul li a {
    height: 34px;
    text-align: center;
    display: block;
    font-size: 12px;
    line-height: 34px;
    border: 1px solid #bbbec5;
    color: #5b5d5f;
    text-decoration: none;
    width: 118px;
    border-radius: 2px
}

.bw8_chat_contianer .bw8_footer_text_import {
    height: 55px
}

.bw8_robot_contianer .bw8_footer_text_import {
    height: 55px
}

.bw8_chat_footer_title {
    margin-bottom: 15px
}

.bw8_chat_title_icon {
    width: 20px;
    height: 18px;
    display: inline-block;
    float: left;
    cursor: pointer
}
.bw8-chat-update-question{
    cursor: pointer;
    margin-left: 2px;
    position: relative;
    top: 2px;
    background: url(/osp2016/images/im/knowledge_change.png?v=ae5f1d45) no-repeat;
    display: inline-block;
    width: 12px;
    height: 12px;
    background-size: 100%;
}
.bw8_chat_img_icon1 {
    display: none;
    background: url(/osp2016/chat/img/pc/chat_icon1.png?v=aeab14ee) no-repeat
}

.bw8_chat_img_icon5 {
    background: url(/osp2016/chat/img/pc/chat_icon5.png?v=abc4137e) no-repeat
}

.bw8_chat_img_icon2 {
    margin: 0 5px;
    background: url(/osp2016/chat/img/pc/chat_icon2.png?v=a5aed6b3) no-repeat
}

.bw8_chat_img_icon3 {
    background: url(/osp2016/chat/img/pc/chat_icon3.png?v=a18c0ab3) no-repeat
}
.bw8_chat_img_icon4 {
    display: none;
    background: url(/osp2016/chat/img/pc/chat_close_remote.png?v=a4292e48) no-repeat
}

.bw8_chat_footer .bw8_chat_import_icon {
    top: 40px
}

.user-input {
    word-wrap: break-word;
    word-break: break-all
}

.chat_send_fail {
    position: absolute;
    left: -65px;
    top: 18px;
    color: #f3343d
}

.chat_send_success {
    position: absolute;
    left: -50px;
    top: 18px;
    color: #bcbcbc
}

.bw8_chat_screen_shots {
    margin: 0 5px;
    background: url(/osp2016/chat/img/cut.png?v=a4c1b1ef) no-repeat
}

.chat_qqface_format {
    word-break: break-word
}

.bw8_chat_history_notice {
    font-size: 12px;
    text-align: center;
    padding: 10px;
    position: absolute;
    top: 0;
    width: 100%;
    z-index: 9;
    cursor: pointer;
    display: none;
    background: #fcfcfc;
    color: #666
}

.bw8_history_notice {
    text-align: center
}

.bw8_chat_history_line {
    width: 25%;
    height: 1px;
    border-top: 1px solid #e7eaec;
    display: inline-block;
    margin-bottom: 5px
}

.bw8_chat_history_message {
    line-height: 15px;
    margin: auto;
    margin-bottom: 15px;
    color: #afafaf;
    text-align: center;
    font-size: 12px
}

.bw8_skill_middle_content {
    overflow: auto;
    height: 240px;
    padding: 5px 0 5px 20px;
    box-shadow: none;
    position: relative;
    box-sizing: border-box
}

.bw8_skill_btn_off {
    position: absolute;
    bottom: 20px;
    left: 50%;
    margin-left: -60px
}

.bw8_chat_leave_message_button_off {
    display: none;
    height: 32px;
    width: 120px;
    border: 1px solid #ccc;
    font-size: 12px;
    line-height: 30px;
    background: #fff;
    border-radius: 4px;
    color: #ccc;
    outline: 0;
    cursor: pointer;
    margin: auto
}

.bw8_chat_pc_end {
    display: none
}

.click_download_install {
    font-weight: bold
}

.click_start_remote_reply {
    font-weight: bold
}

#sina-emotion {
    z-index: 999;
    width: 309px;
    padding: 10px;
    display: none;
    font-size: 12px;
    background: #fff;
    position: absolute;
    border-radius: 3px;
    border: 1px solid #ccc;
    box-shadow: 0 4px 20px 1px rgba(0, 0, 0, 0.2);
    left: 0
}

#sina-emotion .switch {
    float: right
}

#sina-emotion .prev, #sina-emotion .next {
    float: left;
    color: #555;
    width: 22px;
    height: 22px;
    font-size: 20px;
    margin-left: 5px;
    line-height: 22px;
    text-align: center;
    background: #f8f8f8;
    text-decoration: none
}

#sina-emotion .item {
    float: left;
    list-style: none
}

#sina-emotion .categories, #sina-emotion .faces, #sina-emotion .pages {
    margin: 0;
    padding: 0;
    overflow: hidden;
    _zoom: 1
}

#sina-emotion .category {
    float: left;
    color: #0a8cd2;
    cursor: pointer;
    padding: 0 8px;
    line-height: 22px;
    border-radius: 4px;
    white-space: nowrap
}

#sina-emotion .category:hover {
    text-decoration: underline
}

#sina-emotion .categories .current, #sina-emotion .categories .current:hover {
    color: #333;
    cursor: default;
    background: #e6e6e6;
    text-decoration: none
}

#sina-emotion .faces {
    width: 300px;
    padding: 11px 0 0 1px
}

#sina-emotion .face {
    z-index: 1;
    float: left;
    width: 28px;
    height: 28px;
    cursor: pointer;
    overflow: hidden;
    padding: 4px 2px;
    position: relative;
    text-align: center;
    margin: -1px 0 0 -1px;
    border: 1px solid #e8e8e8;
    _display: inline
}

#sina-emotion .face:hover {
    z-index: 2;
    border: 1px solid #0095cd
}

#sina-emotion .pages {
    float: right;
    margin-top: 8px
}

#sina-emotion .page {
    float: left;
    height: 22px;
    padding: 0 8px;
    color: #0a8cd2;
    margin-left: 5px;
    line-height: 22px;
    border-radius: 1px;
    background: #f2f2f2;
    text-decoration: none
}

#sina-emotion .pages .current {
    color: #333;
    cursor: default;
    background: #fff
}

.sina-emotion {
    border: 0;
    width: 22px;
    height: 22px;
    vertical-align: text-bottom
}

.bw8_chat_screenshot {
    display: none;
    z-index: 999;
    padding: 10px 13px;
    width: 100%;
    border: 1px solid #e3e3e3;
    border-radius: 2px;
    top: -106px;
    background: #fff;
    position: absolute;
    box-shadow: 0 4px 20px 1px rgba(0, 0, 0, 0.2);
    left: 0
}

.bw8_chat_screenshot_img img {
    width: 100%
}

.bw8_chat_screenshot_img img {
    width: 80px;
    height: 80px;
    border: 1px solid #dedede
}

.pull-left {
    float: left
}

.pull-right {
    float: right
}

.bw8_chat_screenshot_btn {
    padding-top: 25px
}

.bw8_chat_screenshot_btn input {
    font-size: 12px;
    text-align: center;
    border: 1px solid #2c8cfe;
    border-radius: 2px;
    outline: 0;
    line-height: 30px;
    padding: 0 19px
}

.bw8_chat_screenshot_btn .bw8_off_btn {
    color: #2c8cfe;
    margin-right: 10px;
    background: #fff
}

.bw8_chat_screenshot_btn .bw8_yes_btn {
    color: #fff;
    background: #2c8cfe
}

.ctrl_v_plug_ins {
    color: #8a6d3b;
    background-color: #fcf8e3;
    border-color: #faebcc;
    font-size: 12px;
    text-align: center;
    padding: 10px;
    position: absolute;
    top: 0;
    width: 100%;
    z-index: 10
}

.chat_all_font {
    width: 200px;
    max-height: 264px;
    overflow: hidden;
    padding: 10px 3px;
    border: 1px solid #eee;
    background: #fff
}

.chat_all_font ul li {
    height: 26px;
    font-size: 12px;
    line-height: 26px;
    list-style: none;
    padding: 0 10px;
    border-radius: 2px;
    color: #acacac;
    cursor: pointer;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap
}

.chat_all_font ul li:hover {
    background: #f4f4f4
}

.chat_all_font ul li span {
    color: #f00
}

.bw8_chat_middle_img_news {
    display: none;
    width: 100%;
    height: 100%;
    position: absolute;
    left: 0;
    top: 0;
    background: #fff;
    z-index: 99;
}
.chat_img_news{
    width: 68px;
    height: 68px;
    margin: auto;
    position: absolute;
    left: 50%;
    margin-left: -34px;
    top: 50%;
    margin-top: -34px;
    cursor: pointer;
}

/*ads*/
#bw8-ads{
    padding:10px;
}
#bw8-ads p{
    line-height: 30px;
}
/*remote style-start*/
.chat_two_btn{
    padding: 10px;
    overflow: hidden;
    width: 170px;
    margin: auto;
}
.reject_btn,.accept_btn{
    height: 29px;
    width: 63px;
    border-radius:6px ;
    color: #fff;
    font-size: 12px;
    padding: 7px;
    line-height: 14px;
}
.reject_btn_no,.accept_btn_no{
    height: 29px;
    width: 63px;
    border-radius:6px ;
    color: #fff;
    font-size: 12px;
    padding: 7px;
    line-height: 14px;
}
.reject_btn{
    box-shadow: 0 0 7px rgba(238,83,76,0.4);
    background: #ea5c55;
}
.reject_btn_no{
    box-shadow: 0 0 7px rgba(238,83,76,0.4);
    background: #eeeff2;
}
.accept_btn{
    background: #3bd1af;
    box-shadow: 0 0 7px rgba(59,209,175,0.4);

}
.accept_btn_no{
    background: #eeeff2;
    box-shadow: 0 0 7px rgba(59,209,175,0.4);

}
.chat_two_btn_icon{
    height: 14px;
    width: 16px;
    display: inline-block;
    float: left;

}
.reject_btn_icon{
    background: url(/osp2016/chat/img/pc/reject_btn_icon.png?v=a758c4b4) no-repeat;
    margin-right: 6px;
}
.accept_btn_icon{
    background: url(/osp2016/chat/img/pc/accept_btn_icon.png?v=a870fc17) no-repeat;
    margin-right:5px;
}
.bw8-remote-agree {
    cursor: pointer;
}
.bw8-remote-reject {
    cursor: pointer;
}
/*remote style-end*/

/*feedback*/
.good-bad-check{
    width: 100%;
    border-radius:5px;
    background: #f7f7f7;
    padding:11px 15px 15px 15px;
    position: relative;
}
.note-p{
    font-size: 12px;
    font-family: sans-serif;
    color: #7f7f7f;
    line-height:20px;
    padding-left: 20px;
}
.flower-icon{
    height: 16px;
    width: 16px;
    display: inline-block;
    background: url(/osp2016/chat/img/flower-icon.jpg?v=a1705da7) no-repeat;
    position: absolute;
    left: 14px;
    top: 15px;
}
.radio-content-text input[type="radio"] + label::before {
    content: "\a0"; /*???????*/
    display: inline-block;
    vertical-align: middle;
    font-size: 14px;
    width: 0.8em;
    height: 0.8em;
    margin-right: .4em;
    border-radius: 50%;
    border: 2px solid #ccc;
    text-indent: .15em;
    line-height: 1;
}
.radio-content-text input[type="radio"]:checked + label::before {
    background-color: #fff;
    background-clip: content-box;
    border-color:#5798F5;
}
.radio-content-text input[type="radio"] {
    position: absolute;
    /* clip: rect(0, 0, 0, 0); */
    top: 5px;
    left:  1px;
    z-index:  999;
    opacity: 0;
}
.radio-content-text label{
    font-family: sans-serif;
    color: #7f7f7f;
    font-size: 12px;
    font-weight: normal;
    margin-bottom: 0;
    line-height: 22px;
}
.radio-content-text{
    overflow: hidden;
    padding-top: 15px;
    padding-bottom: 10px;
}
.reason-item{
    margin-bottom: 4px;
    overflow: hidden;
    height: 22px;
    position:  relative;
}
/*feedback*/
.textarea-content textarea{
    width: 100%;
    resize: none;
    height: 60px;
    padding: 7px;
    font-size: 12px;
    border: 1px solid #dfdfdf;
    outline: none;
    border-radius: 2px;
}
.good-bad-btn{
    text-align: right;
    overflow: hidden;
    padding-top: 10px;
}
.good-bad-btn input{
    height: 30px;
    width: 76px;
    text-align: center;
    color: #fff;
    border-radius:5px;
    display: block;
    background: #5798f5;
    border:1px solid #5798F5;
    outline:none;
    float: right;
    cursor: pointer;
}
#smartdiv{
    width: 100%;
}
#smartdiv .SearchView{
    width: 100%;
    position: relative;
}
.SearchView .SearchView-input{
    width: 100%;
    height: 28px;
    border: 1px solid #cbd5dd;
    padding-right: 28px;
    border-radius: 2px;
    padding-left: 10px;

}
.SearchView-icon{
    width: 13px;
    height: 13px;
    display: inline-block;
    background: url(magnifying-glass-icon.png) no-repeat;
    position: absolute;
    top: 7px;
    right: 15px;
}

.next-chat-font{
    line-height:  30px;
    color:  #333;
    padding-left:  15px;
    word-break: break-all;
}
/*add outline shadow*/
#bw8_while_container{
    box-shadow: 0 0 24px 0 rgba(15,66,76,.25);
}
.submit-res{
    text-indent:15px;
}
.bw8_chat_leave_notice {
    font-size: 12px;
    text-align: center;
    padding: 10px;
    position: absolute;
    top: 0;
    width: 100%;
    z-index: 10;
    cursor: pointer;
    display: none;
    background: #fcfcfc;
    color: #666
}
.bw8_chat_leave_notice img {
    display: inline-block;
    vertical-align: middle;
}
.bw8_chat_leave_notice span {
    display: inline-block;
    vertical-align: middle;
    padding-left: 8px;
    color: #fb7474;
    font-size: 14px;
    text-decoration: underline;
}
.bw8_good_negative ul p {
    width: 50px;
    margin: auto;
}

.bw8_good_negative ul p span {
    float: left;
    display: inline-block;
    line-height: 20px;
}

.bw8_good_negative ul p span.bw8_gn_chat_icon {
    margin-right: 5px;
}

.bw8_good_negative ul p.good-font {
    color: #666;
}

.bw8_good_negative ul p.negative-font {
    color: #666;
}



/* ?????? */
.bw8_max_win.bw8_chat_container_wide{
    width: 100% !important;
    height: 100% !important;
}
.bw8_max_win.bw8_chat_container_wide .bw8_chat_content_footet_wide{
    /*width: calc(100% - 300px);*/
    width: 595px;
}
.bw8_max_win.bw8_chat_container_wide .bw8_chat_left_wide{
    width: 300px;
}
.bw8_max_win.bw8_chat_container_wide .bw8_chat_start_grade{
    position: absolute;
    left: 50%;
    top: 50%;
    transform: translate(-50%, -50%);
}
.bw8_max_win.bw8_chat_container_wide .bw8_skill_content1{
    position: absolute;
    left: 50%;
    top: 50%;
    transform: translate(-50%, -50%);
}
.bw8_max_win.bw8_chat_container_wide .bw8_No_Online_content1{
    position: absolute;
    left: 50%;
    top: 50%;
    transform: translate(-50%, -50%);
}
.bw8_chat_container_wide .bw8_headr_icon4{
    display: block;
    background: url('/osp2016/chat/img/pc/bw_normal.svg?v=a023237c') no-repeat center;
    background-size: 18px;
}
.bw8_max_win.bw8_chat_container_wide .bw8_headr_icon4{
    background: url('/osp2016/chat/img/pc/bw_max.svg?v=afe45012') no-repeat center;
    background-size: 16px;
}

.bw8_headr_icon4{
    display: none;
    opacity: 0.7;
}

.bw8_chat_tixing{
    position: absolute;
    z-index: 10;
    font-size: 12px;
    padding: 10px;
    top: 0;
    width: 100%;
    background: #fcfcfc;
    color: #666;
    padding-bottom: 10px;
    text-align: center;
}

.bw8_chat_tixing_icon {
    width: 20px;
    height: 16px;
    background: url(/osp2016/chat/img/pc/jindieguanbi.svg?v=a7d2b83c) no-repeat;
    background-size: contain;
    position: absolute;
    right: 13px;
    cursor: pointer;
}

.bw8_chat_tixing_content{
    width: 300px;
    margin: 0 auto;
}